Archus Lab Request access

Legal — public document

Terms of Service

The agreement between Archus Lab and the business that subscribes to it. By creating a workspace or using the Service, you accept these terms on behalf of that business.

Effective 30 August 2026 · Version 1.0

1. Parties and acceptance

These Terms of Service ("Terms") are between {{LEGAL_ENTITY}} (registration number {{REGISTRATION_NO}}), of {{REGISTERED_ADDRESS_FULL}} ("Archus Lab", "we", "us"), and the organisation that subscribes to the Service ("Customer", "you").

By creating a workspace, clicking to accept, or using the Service, you agree to these Terms. If you are accepting on behalf of an organisation, you confirm you have authority to bind it. If you do not agree, do not use the Service.

2. The Service

Archus Lab is a hosted customer relationship management application that lets a business manage conversations with its own customers over the WhatsApp Business Platform: a shared inbox, contact records with consent tracking, message templates, assignment and internal notes, and reporting.

We grant you a non-exclusive, non-transferable, revocable right to access and use the Service during your subscription, for your own internal business purposes, subject to these Terms.

3. Accounts and access

  • You are responsible for the accuracy of your registration details and for keeping them current.
  • You are responsible for all activity under your workspace, including actions by your users. Keep credentials confidential and enable multi-factor authentication.
  • Tell us promptly at security@archuslab.com if you suspect unauthorised access.
  • You must be at least 18 years old and legally able to enter into contracts.

4. WhatsApp Business Platform

Use of the Service requires you to connect your own WhatsApp Business Account ("WABA") through Meta's Embedded Signup. You retain ownership of your WABA, your business phone number, and your billing relationship with Meta.

  • Your use of WhatsApp is additionally governed by Meta's and WhatsApp's own terms and policies, including the WhatsApp Business Messaging Policy and the WhatsApp Business Terms of Service. You are responsible for complying with them.
  • Meta may charge you directly for conversations. Those charges are separate from our subscription fees and are not within our control.
  • Meta may change, restrict, rate-limit, suspend, or withdraw the WhatsApp Business Platform or your WABA. Where that affects the Service we will tell you, but we are not liable for Meta's decisions or for platform changes we do not control.
  • You authorise Archus Lab to access and act on your connected WABA solely to provide the Service, using the whatsapp_business_management and whatsapp_business_messaging permissions described in our Privacy Policy.

5. Your obligations

You must, and must ensure your users do:

  • Obtain and keep records of valid opt-in from every contact before sending them template messages, and honour every opt-out promptly.
  • Comply with our Acceptable Use Policy, which forms part of these Terms.
  • Comply with all laws applicable to your messaging, including data protection, consumer protection, and anti-spam law in the places your contacts are.
  • Provide accurate business identity in your WhatsApp display name and messages, and not impersonate anyone.
  • Hold all rights necessary to the contact data you upload, and have a lawful basis for processing it.
  • Not resell, sublicense, or provide the Service to third parties as a service bureau without our written agreement.
  • Not reverse engineer, scrape, load-test, or attempt to circumvent the security of the Service.

6. Customer data and privacy

As between us, you own the data you and your contacts put into the Service ("Customer Data"). You grant us a limited licence to host, process, and transmit it solely to provide, secure, and support the Service.

For Customer Data you are the controller and we are the processor. We process it only on your documented instructions, described in our Privacy Policy, which forms part of these Terms. Where you need a separate data processing agreement, ask at privacy@archuslab.com.

We do not sell Customer Data, and we do not use your message content to market to anyone or to train models.

7. Fees and payment

  • Fees, billing period, and included volumes are those on your order or plan page.
  • Subscriptions renew automatically for successive periods unless cancelled before the renewal date.
  • Invoices are payable within 30 days. Overdue amounts may accrue interest at 1.5% per month and may lead to suspension under section 11.
  • Fees exclude taxes; you are responsible for any applicable taxes other than tax on our income.
  • Except where the law requires otherwise, fees are non-refundable. We may change prices with at least 30 days' written notice, effective at your next renewal.

8. Availability and support

We aim for a monthly uptime of 99.5%, excluding scheduled maintenance we announce in advance, and outages caused by Meta or other upstream providers. Support is available by email at support@archuslab.com during Mon–Fri, 10:00–19:00 SGT, with a target first response within 1 business day.

9. Intellectual property

We own the Service, its software, design, and documentation, and all intellectual property in them. These Terms grant you a right to use the Service, not any ownership of it. Feedback you send us may be used freely and without obligation, and does not transfer rights in your Customer Data.

"Archus Lab" and our logo are our marks. WhatsApp and Meta are trademarks of Meta Platforms, Inc.; nothing in these Terms grants you rights in them, and we claim no affiliation with Meta Platforms, Inc.

10. Confidentiality

Each party will protect the other's non-public information with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and advisers who need it and are bound to confidentiality. This does not cover information that is public through no breach, independently developed, or lawfully received from a third party, and it does not prevent disclosure required by law where notice is given if permitted.

11. Suspension

We may suspend your access, in whole or in part, where:

  • you materially breach these Terms or the Acceptable Use Policy;
  • your use threatens the security, integrity, or availability of the Service or another customer;
  • Meta requires it, or your WABA is restricted or terminated by Meta; or
  • payment is overdue after written notice.

Where practicable we give notice and an opportunity to cure first. For security or legal urgency we may suspend immediately and inform you promptly.

12. Term and termination

  • These Terms run for your subscription period and any renewals.
  • You may terminate effective at the end of the current period by cancelling in the application or writing to support@archuslab.com.
  • Either party may terminate for material breach not cured within 30 days of written notice, or immediately on the other's insolvency.
  • On termination your right to use the Service ends. You may export Customer Data for 14 days, after which we delete it as described in Data deletion.
  • Sections 6, 9, 10, and 13 to 17 survive termination.

13. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care, and in a manner materially consistent with our documentation.

Otherwise, and to the fullest extent the law allows, the Service is provided "as is" and "as available", without other warranties express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that any message will be delivered, or that Meta will approve any template, account, or application.

14. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, however caused.

Each party's total aggregate liability arising out of or relating to these Terms is limited to the fees you paid or owed to us in the 12 months before the event giving rise to the claim.

Nothing limits liability that cannot be limited by law, including death or personal injury caused by negligence, or fraud.

15. Indemnity

You will defend and indemnify us against claims, damages, and reasonable costs arising from your Customer Data, your messaging, your breach of the Acceptable Use Policy, or your breach of law — including claims by your contacts about messages you sent them without valid consent. We will defend and indemnify you against third-party claims that the Service, as provided by us, infringes their intellectual property rights.

16. Changes to these terms

We may update these Terms. For material changes we give at least 30 days' notice by email to workspace administrators or in the application. Continuing to use the Service after they take effect means you accept them; if you do not, you may terminate before that date.

17. General

  • Governing law. These Terms are governed by the laws of Singapore, and the courts of the courts of Singapore have exclusive jurisdiction.
  • Entire agreement. These Terms, the Privacy Policy, the Acceptable Use Policy, and your order form are the whole agreement and replace prior discussions.
  • Assignment. Neither party may assign without the other's consent, except to a successor of its business.
  • Force majeure. Neither party is liable for delay caused by events beyond its reasonable control.
  • Severability and waiver. If a provision is unenforceable the rest stands. Not enforcing a right is not a waiver of it.
  • No third-party rights. No one other than the parties may enforce these Terms.
  • Notices. To us, at the address in section 18; to you, at the administrator email on your workspace.

18. Contact

{{LEGAL_ENTITY}}
{{REGISTERED_ADDRESS_FULL}}
legal@archuslab.com · {{PHONE}}